Archive for August, 2020

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When the COVID-19 pandemic first hit, businesses all over the world had to figure out how to modify their processes quickly while continuing to move forward.

Goddard Systems, Inc. (GSI) employees were at the forefront of these changes, ensuring we were meeting the needs of our learners while keeping attendee interactions strong. Pre-pandemic, we conducted in-person training sessions for new franchisees and School education directors. With everyone socially distancing, GSI swiftly adapted to this rapidly changing new environment. Tracey Grill, the GSU trainer-onboarding, and Donna Crosson, the corporate franchise trainer, stepped in to guide the Goddard system through this transition. “I have the greatest job in the world,” Donna said. Donna used her training experience and expertise to guide the team and assist them in tapping into that passion and enthusiasm in order to create powerful virtual training tools for new franchisees and directors.

What We’re Doing Differently 

Without a classroom environment, the team focused on finding ways to connect with franchisees digitally. They found that using a well-balanced mix of different platforms in conjunction with face-to-face virtual meetings helped recreate the feel of the in-person classroom. They also introduced a mix of interactive icebreakers and activities to keep the learners engaged during training while helping them make vital connections with one another.

It is a people-first approach. Participants come with varied professional experiences that impact how they receive and retain information. The team connects with the participants first, which informs how technology is used to deliver content. Franchisees must walk away with the tools they need to be able to hit the ground running when their Schools open and need to feel like they’re truly part of the Goddard family. They can then carry the same kind of familial atmosphere into their Schools.

What Our Challenges Were and How We Overcame Them 

Of course, this new way of doing things wasn’t without its speed bumps. For example, with franchisees tuning into training remotely from all over the country, connectivity issues can sometimes arise. The team ensures that all the franchisees have dial-in options and hard copy materials available if they aren’t able to access the training digitally.

There’s also the matter of the dreaded meeting fatigue, which can set in when conducting online meetings. To minimize this, the training team strategically schedules the flow and timing of the training sessions to make them more digestible while giving the franchisees a break to absorb the information they learn. Learning activities are also carefully planned to maximize opportunities to interact with the presenters and one another.

Speaking of information, Donna coordinates with various subject matter experts to ensure virtual delivery tips and tricks are shared with the entire training team. After each session, the feedback informs adjustments that can be made to enhance the experience. Continuous improvement is always at the forefront to ensure the most impactful learning experience for participants.

What We’ve Learned and How We’re Moving Forward 

The main takeaway that Donna, Tracey and the team of presenters learned from this experience is that while face-to-face training is preferred, virtual training can be just as successful and fun. It has also forced them to think outside the box to find new, creative ways to connect with franchisees through interactive activities. They plan to continue to use those activities to link each phase of training to the next while continuing to use self-study assignments to bridge the gap between training sessions. In true Goddard Systems fashion, virtual training has been a perfect example of how learning opportunities can be found anywhere – even in the comfort of your home.