Archive for December, 2011

Simple Strategies To Nurture Customer Loyalty

Thursday, December 29th, 2011
  • Treat customers as prospects.
  • Be unusual where usual is expected.
  • Offer proactive service.
  • Deliver friendly service.
  • Answer the phone and help in a memorable way.
  • Give something they’ll use and appreciate every day, and show to others.
  • Go beyond the expected.
  • Be fun, unusual and poignant.

 

Hectic Holidays

Tuesday, December 13th, 2011

This is an insane time of year. What most of us would like to be doing is settling down for a long winters nap but with the holidays fast approaching, who has time? Market Viewpoint would like to recommend that you take the time to ask your employees what you can do for them to make their jobs easier during this period of peak activity.

Even if this is not your “busy season”, meet with your employees or survey them to determine the things they need to do a great job for you. Publish this list and try to act on all the suggestions you can for this year. Make sure you take the time to communicate the things you are doing so they know you are supporting them.

 

Courtesy of Market Viewpoint