In order to maintain your customers and gain new customers, you have to attract and retain quality team members. It’s not magic, retaining the right people takes hard work and dedication. Be committed to work with your administrative team and make employee retention a priority.
Recruiting The Right People
- Plan ahead: Identify the skills, abilities or talents needed to accomplish the work.
- Develop a recruitment strategy: Determine which recruitment efforts work for you.
- Provide orientation and training: Give your employees the tools and information necessary to do their jobs well. Provide new employees with mentors, training videos, etc.
- Recognize employee contributions, talents and skills: Communicate each employee’s value to him or her orally or in writing. Show appreciation in formal and informal ways.
- Celebrate and evaluate: Celebrate success! Incorporate an on-going review process to identify how you could improve processes incorporating everyone’s feedback.
Management Expectations
According to Andrew Rondeau’s article, Management Expectations, “Twenty-five percent of all staff members don’t know what their boss expects of them.” As a manager, you should communicate the behaviors you expect of your employees if you want to see an improvement in your team’s work effort. Communicate your management expectations and coach/mentor employees to help them become the best employees possible.