Delivering ‘Above and Beyond’ Service:

1. Be a hero! Superb service doesn’t take much more effort than lousy service; it’s simply an attitude adjustment.

2. Never settle for less than the best. Your work is a direct reflection of you.  Make it shine!

3. Search for models of great service. Look around your organization and find the people who are stars at work.  Study them – learn what makes them tick.  See if you can do what they do.

4. Follow through on your actions. Make sure the actions you take have the desired effect – not just when you do them, but a week, a month, or a year later.

5. Encourage others to take your lead. Your refusal to compromise your standards of quality and service will motivate others to do the same.

Source: 1001 Ways To Take Initiative At Work by Bob Nelson